Terms of Service

1. Overview

These Terms of Service ("Terms") govern your use of services provided by MEHCO Inc., doing business as Fine Lines Autobody ("Fine Lines Autobody," "we," "us," "our"), including our collision repair, auto body, and SMS/text messaging services. By requesting our services or opting in to receive text messages from us, you agree to these Terms.

2. Our Services

Fine Lines Autobody provides collision repair and auto body services, including but not limited to:

• Collision and accident damage repair
• Dent repair and paintless dent repair
• Auto body panel repair and replacement
• Frame and structural straightening
• Paint matching, refinishing, and full vehicle painting
• Rust repair and undercoating
• Free repair estimates
• Direct billing coordination with New Hampshire and Massachusetts insurance carriers
• Assistance arranging towing and rental vehicles while your vehicle is in our care

3. SMS/Text Messaging Program

Fine Lines Autobody offers an SMS text messaging program to send service-related communications about your vehicle repair, including appointment confirmations, repair status updates, and replies to inquiries you send us. We do not use this program to send marketing or promotional messages.

4. Message Frequency and Costs

Message frequency varies and is generally up to 2 messages per month, depending on your repair status and any inquiries you send us. Message and data rates may apply, depending on your mobile carrier and plan.

5. How You Opt In

You may opt in to the SMS program by any of the following methods, each of which requires your affirmative consent before any message is sent:

• Replying "YES" to an email from us that discloses the program, along with the mobile number you'd like us to use
• Providing verbal consent in person, after our staff reads you the program disclosure
• Providing verbal consent over a recorded phone line, after being informed the call is recorded and after hearing the program disclosure

6. How to Opt Out

You may cancel the SMS program at any time by replying "STOP" to any message you receive from us. After you reply STOP, we will send one final message confirming you have been unsubscribed, and you will not receive further text messages from us unless you opt in again. To opt back in, contact us using the information below.

7. Help

Reply "HELP" to any message for assistance, or contact us directly at info@finelinescollision.com or (603) 673-6270.

8. Supported Carriers

Our SMS program is intended to work with most major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

9. Eligibility

You must be at least 18 years old, or the account holder or an authorized user of the mobile phone number provided, to opt in to this program.

10. Estimates and Repair Timelines

Repair estimates are based on our visual inspection of your vehicle at intake and are subject to change once repairs begin. Collision repair frequently uncovers additional or hidden damage during teardown — for example, structural, mechanical, or electrical issues not visible before disassembly. When this happens, we will prepare a supplemental estimate and, wherever practical, contact you and your insurance carrier before proceeding with any additional work. Repair timelines depend on parts availability, insurance approval, and the scope of damage, and are estimates rather than guarantees.

11. Insurance Claims Coordination

If you authorize us to do so, we will coordinate directly with your insurance carrier regarding your claim, including submitting repair estimates, photos, and supplemental damage requests on your behalf. You remain responsible for any deductible, and for any repair costs not approved or covered by your insurance carrier. Direct billing arrangements are offered as a convenience and do not transfer your ultimate financial responsibility for the repair.

12. Workmanship

We stand behind the quality of our repair and paint work. Ask our staff for the specific warranty terms that apply to your repair.

13. Changes to These Terms

We may revise these Terms from time to time. Continued use of our services or the SMS program after changes are posted constitutes your acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to its conflict of law principles.

15. Contact Us